DCI's Remote Services Portal.
1 - To allow me to temporarily remote into your computer
Generally you will be on the phone (my number is 504-717-7917) with me while doing this.
2 - Shortly after clicking the above "Click Here" link you should see a box appear at the bottom of you screen that looks like;
3 - Click on the Run box.
Note: If you are running a web browser other than Internet Explorer than the above box will not appear and you will need to take the appropriate browser specific steps to run the download.
4 - Once the remote support application is running you should see the following;
In order for me to remote in you need to tell me the two codes ("Your ID" and Password") displayed in the TeamViewer window.